QM:Corrective Actions: verschil tussen versies
| [quality revision] | [unchecked revision] |
k |
| Document Control | |
|---|---|
| Documentype | Process Description |
| Documentnummer | 1231 |
| Versie | 3 |
| Status | Goedgekeurd |
| Opmerking | |
| Toepassingsgebied | Company-wide |
| Betrokken groepen | Executive Management, Product Management, Service Management |
| Standaard specificatie | ISO 9001:2015(en) 10.2 Nonconformity and corrective action |
| Verantwoordelijk bewerker | |
| Controle door | Monika Schmidt |
| Goedgekeurd door | Bart Mulckhuijse |
| Datum goedkeuring | 18 May 2020 08:03:51 |
| Geldig vanaf | 1 July 2020 |
| Geldig tot | 1 August 2020 |
Even with a functioning QM system, the occurrence of problems and errors can not be ruled out. However, it is important to have a tool that helps to identify errors, analyze their causes, correct errors that have occurred, and prevent them from reoccurring.
Here, errors also include potential errors. A typical example is remarks from employees about documented procedures, in which error possibilities are not sufficiently excluded, because the descriptions are insufficient or unclear. However, it is also important that a measure to avoid a mistake must be weighed against the severity of the problem and the risk of error.
Process Initiative[bewerken | brontekst bewerken]
Reasons for corrective and preventive measures are:
- Product error
- Service error
- Feedback from customers or employees about improvements or behaviors that require improvement
- Customer complaints
- Feedback from employees about errors or deficiencies in the QM system
- Findings from the continuous control activity of management
Procedure specifications[bewerken | brontekst bewerken]
The following procedure specifications describe corrective and preventive actions in more detail:
VA 005 Corrective and preventive actions in the handling of product defects and customer complaints
VA 006 Corrective and preventive measures for the QM system
Role of project management[bewerken | brontekst bewerken]
Both the frequency of errors and the effectiveness of corrective and preventive actions have a significant impact on the assessment of the QM system. Project management has a very important role to play in assessing customer satisfaction. From the preparation of quotes through the realization of the project to the subsequent support of our customers, there is direct contact with the customer and thus the necessary "feedback".
{{QM Process
|Document type=Process Description
|Document number=1231
|QM Coverage=Company-wide
|Involved groups=Executive Management, Product Management, Service Management
|Standard specification=ISO 9001:2015(en) 10.2 Nonconformity and corrective action
|Reviewer=Monika Schmidt
|Valid from=2019/07/01
|Valid until=2019/08/01
|Coverage=Company-wide
|Involved group=Leadership, Product Management, Support
|Standard reference=ISO 9001:2015(en) 10.2 Nonconformity and corrective action
}}
<bookshelf src="Book:Quality Handbook" />
Even with a functioning QM system, the occurrence of problems and errors can not be ruled out. However, it is important to have a tool that helps to identify errors, analyze their causes, correct errors that have occurred, and prevent them from reoccurring.
Here, errors also include potential errors. A typical example is remarks from employees about documented procedures, in which error possibilities are not sufficiently excluded, because the descriptions are insufficient or unclear. However, it is also important that a measure to avoid a mistake must be weighed against the severity of the problem and the risk of error.
==Process Initiative==
Reasons for corrective and preventive measures are:
* Product error
* Service error
* Feedback from customers or employees about improvements or behaviors that require improvement
* Customer complaints
* Feedback from employees about errors or deficiencies in the QM system
* Findings from the continuous control activity of management
== Procedure specifications ==
The following procedure specifications describe corrective and preventive actions in more detail:
VA 005 Corrective and preventive actions in the handling of product defects and customer complaints
VA 006 Corrective and preventive measures for the QM system
== Role of project management ==
Both the frequency of errors and the effectiveness of corrective and preventive actions have a significant impact on the assessment of the QM system. Project management has a very important role to play in assessing customer satisfaction. From the preparation of quotes through the realization of the project to the subsequent support of our customers, there is direct contact with the customer and thus the necessary "feedback".| Regel 2: | Regel 2: | ||
|Document type=Process Description | |Document type=Process Description | ||
|Document number=1231 | |Document number=1231 | ||
| + | |QM Coverage=Company-wide | ||
|Involved groups=Executive Management, Product Management, Service Management | |Involved groups=Executive Management, Product Management, Service Management | ||
|Standard specification=ISO 9001:2015(en) 10.2 Nonconformity and corrective action | |Standard specification=ISO 9001:2015(en) 10.2 Nonconformity and corrective action | ||